Is there an age restriction?

Yes. In compliance with PAGCOR regulations, you must be 21 years or older to register and participate.

Where can I download the APP of Daily Fantasy?

Click here to download Android APK
Click here to download iOS Or search Daily Fantasy in the App store

How to install the Daily Fantasy Android APP?

1. Click here to download Android APK file
2. Once downloaded, a pop-up will prompt for settings.
3. Enable “Allow from this source” on the redirected page.
4. Turn it on to update the Daily Fantasy app.
5. Installation will begin automatically; you can play once it's complete.

If you still need help, click here to contact our customer service.

How do I register?

There are two ways to register:
1. Use your mobile number to register the Daily Fantasy and you will receive an OTP number to verify your number and activate the account.
2. Use your email address to register and you will have to receive the verification mail and verify the link to activate your account.

If you still need help, click here to contact our customer service.

Can I use my mobile number to log in?

Yes, you can use your mobile number to register and log in.

I don’t receive my OTP. What to do?

•  Tap on “Resend” to get a new OTP again
•  Make sure your internet connection is stable.

Note: Please check if you've entered the correct mobile number.

If you still need help, click here to contact our customer service.

Can I change my registered mobile number or email address later?

Users are not allowed to change their registered mobile number or email address. All submitted personal information must remain consistent with the data used during registration.

If you need to update your personal information for any valid reason, please contact our customer support here and provide a detailed explanation.

What if my account is hacked by someone?

If you suspect that your account has been hacked or compromised, please contact our customer support team here immediately for further assistance.

Can I have more than one account?

In compliance with PAGCOR regulations, users are allowed to have only one Daily Fantasy account. All accounts must complete the KYC (Know Your Customer) process to ensure that in-game activities are safe, secure, and fully compliant with Philippine laws.

Creating or using multiple accounts is strictly prohibited. If the Daily Fantasy team detects a violation, the offending account(s) may be suspended, permanently blocked, or blacklisted, depending on the severity of the case.

In serious cases, you may also be subject to legal penalties under applicable laws and regulations.

Can I play Daily Fantasy in Tagalog?

Yes, Daily Fantasy has a Tagalog version.
Here's how to switch languages.

1: Go to the "Me" page in your account.
2: Scroll down to the bottom and click the "Language".
3: Select the language you want.

Can I play Daily Fantasy if I don’t live in the Philippines?

Daily Fantasy is currently available only to users located in the Philippines, in accordance with PAGCOR regulations.

Why can’t I open the app or website properly?

If the platform displays an error message or a blank screen, it could be caused by one of the following:

•  Unstable internet connection
•  Outdated app version or browser
•  System maintenance or updates in progress
•  Cache or data loading issues

Try the following steps to resolve the issue:

•  Refresh the page or restart the app
•  Check your internet connection
•  Clear your browser/app cache
•  Update to the latest version of the app or browser

If you forgot your registered email address or mobile phone number, or the aforementioned problem continues, please contact our support team here for further assistance.

How to Verify KYC?

1. Go to the “Me” page
2. Tap “Verify Account”
3. Enter your mobile number and complete the OTP
4. Fill out your personal information
❗ Must match your valid ID and withdrawal name exactly
5. Enter your current address
6. Upload clear front and back photos of your ID
7. Upload a selfie holding the front side of your ID
8. Tap “Done”

If you still need help, click here to contact our customer service.

How long will it take to pass the KYC?

The verification takes several hours up to 1 day excluding weekends and regular holidays.

My KYC keeps being rejected.

If you don’t pass the KYC, please check your SMS and registered email address, our support team will send you a notification with following details.

SMS: KYC result; Pass or Fail (if fail, we will ask you to check the email for more details)
Email: Reason for failure (if applicable; if you use mobile number to register, you will not receive the email unless you connect the email address with your account)

When you submit your KYC information, make sure all the information is correct and must correspond to your government issued ID card or other eligible document to prove your identity.

Your real name, birth date, permanent address, and mobile phone number should all align with the information you filled at the beginning.

If you still need help, click here to contact our customer service.

What should I do if I entered the wrong information while registering?

Please double-check all your information before submitting your registration, as most personal details, such as your name, date of birth, or mobile number, cannot be modified once submitted.

If you entered incorrect information by mistake, please contact our customer support team here as soon as possible.

In some cases, you need to redo your KYC verification if it’s necessary.

What should I do if I accidentally registered a new account using my mobile number instead of linking it to my original account?

Under PAGCOR regulations, each user is allowed to maintain only one account. If you create a new account, please deactivate your other account to ensure compliance with this rule.

Please note: even if you delete an account, you won’t be able to reuse the same mobile number or email address to create another new one.

So make sure to link your existing account, rather than create a separate one.

If you still need help, click here to contact our customer service.

I can't log in to my account?

Please check the following situations before you reach out to the support team:
1. You enter the wrong mobile number or registered email address.
2. You haven’t registered Daily Fantasy before
3. Your account is blocked due to violation of the PAGCOR regulations or Daily Fantasy Terms & Conditions.

If you’re still unable to log in to your account, please contact our customer support team here.

Daily Fantasy will investigate whether your account is affected by a system issue or is currently under risk management review.

Why is my account blocked by Daily Fantasy?

Daily Fantasy typically does not block user accounts.
We strictly comply with PAGCOR regulations and are committed to providing a safe and secure environment for all users.

However, if your account is blocked, it may be due to activity detected by our system that violates our policies, such as:

•  Registering or using multiple accounts to access Daily Fantasy
•  Using malicious methods to deposit or withdraw
•  Exploiting contests or promotions through improper means
•  Intentionally damaging the platform or system, or disrupting other users’ experience
•  Using bots, plug-ins, or other cheating methods that disrupt platform balance
•  Engaging in any other activities that significantly harm the system or infringe upon the rights of other users

If you believe your account was blocked in error, please contact our support team here for assistance.

How to report other players if I find them violating the rules?

Players can message Daily Fantasy’s support team here
Please provide clear evidence and describe how the player violates the rules as detailed as you could.
The Daily Fantasy team will depend on the description and evidence to see if the punishment is reasonable.

How do I deposit?

1. Go to the “Me” page
2. Tap “Buy Coins” (App deposit is easier and cheaper)
3. Choose a payment method (GCash and Paymongo)
4. Complete the payment through the payment method you selected.
5. Wait for confirmation — check status under:“Me” → “Coin” (Piggy Bank icon)

If you still need help, click here to contact our customer service.

How do I withdraw?

Only verified KYC applications will be available to withdraw from our platform.

1. Click “Me” page at the bottom
2. Click “Withdraw”
3. Click GCash
4. Enter your Gcash Account Number
5. Enter the amount you want to withdraw
6. Swipe to Confirm the withdrawal     
❗Your name must be completely the same with your KYC record, including capitalization.

How much money can I withdraw in a day?

Only verified KYC applications will be available to withdraw from our platform.

•  The minimum withdrawal amount is PHP 50 per transaction.
•  The maximum withdrawal amount is PHP 10,000 per transaction.
•  Daily Limit: PHP 30,000.
•  PHP 10 transaction fee will be taken per withdrawal.

If you still need help, click here to contact our customer service.

Where can I see my wallet balance and transaction history?

You can check all the information on the “Me” page.

•  Click “Coin” on the “Me” page, you can check all your coins transaction history.
•  Click “Winning” on the “Me” page, you can check all your winnings and transaction history.

What are the ways to deposit?

You can use GCash or Paymongo to deposit.

What are the ways to withdraw?

You can use GCash or Paymongo to withdraw.

How long do I have to wait for my withdrawal?

Your withdrawal will be processed immediately by our system. However, the actual waiting time will depend on the banking service or digital bank, excluding weekends and regular holidays.

I withdrew my money, but why is it still pending after 3 working days?

Withdrawal time depends on the processing time of the banking service or digital bank. Transactions scheduled on regular holidays are not counted as working days, which may result in delays.

If you still need help, click here to contact our customer service.

Why was my withdrawal canceled?

If your withdrawal was canceled, please check the following first:

•  Is your account KYC verified?
•  Is your internet connection stable?
•  Did you enter the correct bank account information?
•  Did you try to withdraw during a regular holiday?

If none of these apply to your case, please click here to contact our customer service for further help.

What if I withdraw my money to the wrong account?

According to the Daily Fantasy Terms and Conditions, you must use your own bank or payment account when making deposits and withdrawals.
The name on the bank/payment account must exactly match your identity information submitted through the KYC process.

If you intentionally withdraw funds to another person’s account, Daily Fantasy reserves the right to block the account and freeze the withdrawal amount in accordance with PAGCOR and AMLC regulations.

If you accidentally withdraw to the wrong account, Daily Fantasy will not be held responsible for any resulting issues. In such cases, please contact the receiving bank or third-party provider directly for further assistance.

If you still need help, click here to contact our customer service.

Can I change or update my linked bank account?

Yes you can.

Please keep note that according to the Daily Fantasy Terms and Conditions, you must use your own bank or payment account when making deposits and withdrawals.The name on the bank/payment account must exactly match your identity information submitted through the KYC process.

If you have changed your legal name, updated your mobile number, or reapplied for a government-issued ID, please contact the Daily Fantasy Support Team here for assistance.

How to cancel withdrawal?

Once a withdrawal request has been submitted, it cannot be canceled.
The request is immediately processed by the bank system or a third-party payment provider, and Daily Fantasy has no authority to modify or cancel the transaction once it has been initiated.

Therefore, please make sure that both the withdrawal request and amount are correct before submitting.

Can I deposit my money to another player’s account?

In compliance with PAGCOR regulations, you are strictly prohibited from depositing or withdrawing funds on behalf of others.

All transactions must be made using your own bank or payment account that matches your verified personal identity.

If your friends are interested in joining Daily Fantasy but are unsure how to get started, feel free to guide them to contact our Customer Support Team here for a walkthrough or any further assistance.

Do I need to pay transaction fee while depositing or withdrawing?

For deposit:
Below 20 should pay a 5% transaction fee.

For withdraw:
10 pesos for each.

Why was my GCash account charged but I haven’t received the coins yet?

If your deposit or store purchase fails, you can reach out to the Daily Fantasy Support Team here.

What to do if my deposit or store purchase fails?

Please include the following information to help us resolve the issue faster:

•  Deposit or Purchase Date
•  Approximate Time of Transaction
•  Amount
•  Payment Method
•  Player ID (Your Player ID is located on the "Me" page, displayed as a string of numbers next to your profile picture.)

Once we receive your information, our team will assist you in resolving the issue as quickly as possible.

Please note: In-game purchases may take 1 to 3 business days or more based on different banking regulations (the business day excludes weekends) to be fully processed and reflected in your account.

What sports can I play on Daily Fantasy?

Currently available: basketball, football, and cricket.

Daily Fantasy now features NBA, WNBA, PBA, and a wide range of football leagues from around the world.

We’re continuously expanding and more sports will be added to the platform soon!
You can keep an eye on our social media and official website for the updated information.

What is a match?

A match refers to an upcoming live sports game in the real world.

What is a contest?

Usually you can see the following contest types:

1. Normal Contest
The default contest type under every match.
•  Coin contest: Join with coin
•  Ruby contest: join with ruby

2. Bonus Contest
A contest with extra coins or rubies in the prize pool.

3. Free Coin Contest
A contest you can join free and earn coins.

What is the recommended contest for me to start my first play?

1. You can join a featured contest to start your journey of Daily Fantasy. Featured contests usually have more bonuses than other contests.
2. Once you start to win, you can try to join higher coin entry contests to win more.

What is credit?

Credits are budgets you can spend to build your fantasy team for joining a contest.

For basketball contests, you have a total 100 credits by default to spend on 8 players for forming your team.

Each player is worthy of different credits based on their previous performance and our system’s projection.

So, how to spend credits and pick players wisely will be the key to win.

What are Ruby and Coin?

•  Ruby is for free play. You get free ruby every day by logging in to Daily Fantasy.
•  Coin is for real money play. You need to deposit to get coins.

Currency
Usage
How to Get
Requires Deposit
Notes
Ruby
• Join Ruby contests
• Offset Coin entry in some contests or event (500 Ruby = 1 Coin)
• Daily check-in
• Tutorial videos
• Complete Quests
• Event or official giveaways
• Join Ruby Contest
• Cannot be exchanged for Coins
Coin
(1 Coin = 1 Peso)
• Join Coin contests
Buy Merchandise in Store
• Top-up
• Events or official giveaways
• Join Coin Contest
What are Free Coin and Winning?

•  Free Coins are given by Daily Fantasy. Free Coin can only be used for joining contests and not allow for withdrawal.
•  Winning can only be earned when you win a coin contest.

Currency
Usage
How to Get
Requires Deposit
Notes
Free Coin
• Join Coin contests
• Daily check-in
• Event or official giveaways
Winning
• Join Coin contests
• Covert to Coin
• Cashout
• Win a contest
• Earn the title of Honor Player
What can “Winnings” do?

•  Can be converted to Coins ( 1 : 1 )
•  Can buy store merchandise
•  Can be cashed out as real money via Daily Fantasy ( Need KYC Verification )

What is the entry fee?

The entry fee is the amount you pay to join a contest.
In general, higher entry fees mean bigger rewards.

We have 10, 50, 100 and various amounts of entry fee for different contests. And we even offer free contests for some special matches or events.

If you want to know more about different contest types, please click here.

How much money can I get if I won a contest?

You can check the results on the “My Games” page.

Your winnings depend on how many people join the contest, the more participants, the larger the prize pool.

Which player should I choose when creating a team?

You can choose players based on their actual performance and historical stats.
To view a player’s stats, simply click on their headshot on the Create Team page.

What do the tags like O, PRO, and QUE next to players’ headshots mean on the Create Team page?

These tags indicate the player's injury status and help you make smarter, more strategic choices:

•  O (Out): The player is officially inactive and will not participate in the game.
•  PRO (Probable): The player is likely to play despite being hurt.
•  QUE (Questionable): The player has a 50/50 chance of playing.

Why do I need to pick a captain and vice-captain for my team?

Daily Fantasy combines real live sports with fantasy gameplay to offer a more thrilling and realistic experience.
In real matches, each team has a coach and a chosen leader. In our game, you become the coach building your dream team and assigning a captain and vice-captain to boost your score.

•  Captain earns 2x points
•  Vice-Captain earns 1.5x points

⚠️ If they commit fouls, more points will be deducted.
Choosing the right leaders is a key strategy to win in Daily Fantasy.

What happens if an incorrect starting lineup is officially announced?

The data is provided by authorized official sources, such as the NBA and PBA.

Please note that lineups may be adjusted during live games based on the coach’s decisions. We encourage you to follow the live games and adjust your lineup accordingly.

How much can I win if other users have the same rank as me?

If two or more users end up with the same ranking, the prize will be shared equally among them.

Why is the player labeled as “O” but still playing?

The data is provided by authorized official sources, such as the NBA and PBA.

Please follow player news and updates, and keep an eye on the actual situation during live games.

Can I cancel my team after joining a contest?

No, once you've joined a contest, you can’t cancel your team.

Can I edit my team after joining a contest?

Yes, you can edit your team after joining a contest.

Please note that once the contest begins, you will still have 10 minutes to make changes to your team.

What is the deadline to join a contest?

You can create a team and join a contest within 10 minutes after the match starts.

For example, if the NBA game of LAL vs. GSW starts at 8:30, you can create and edit your team until 8:40.

What happens if I have joined a match which is postponed?

Your participation will be put on hold.

If a match is postponed due to force majeure, Daily Fantasy will follow the updated schedule provided by the official sports league.

All match data, including time and schedule, is synced with the official league.

On our platform, postponed matches will display the time as 7:59, indicating that the date is yet to be confirmed.

These matches will remain visible on the platform and will not be removed.

If a match is canceled, can I get a refund?

You will receive a refund of the entry fee you paid if the contest you joined is cancelled.

Where can I check my team’s ranking and player performance?

You can check the information on the “My Games” page.

If you still need help, click here to contact our customer service.

How many teams can I create per contest?

The number of teams you can create depends on the contest’s total spots:

•  Lower than 50 spots → up to 1 team
•  Between 50 to 200 spots → up to 3 teams
•  Between 201 to 1000 spots → up to 5 teams
•  Over 1,000 spots → up to 7 teams
•  Over 10,000 spots → up to 11 teams

Can I use the same players in different teams?

Yes, you can select the same player in multiple teams.
You can also enter the same lineup into a contest more than once.

Where can I see my contest results?

You can check your contest result on the “Result” page.

Where can I see how much money I won?

You can check your winning history on the “Me” page.

What is a promotional code?

A promotion code can be used to redeem rewards like Free Coins, Rubies or Coupons.

How to use a promotional code?

Here’s the way to use a promotional code:

1. Go to “Me” page.
2. Click “Use a Code”

What is the Activity Point Program?

The Activity Point (AP) Program, also known as AP Level, lets players level up by joining contests or recharging Coins.

Each level unlocks extra in-game rewards, the higher the level, the better the rewards.

‍If you still need help, click here to contact our customer service.

How to upgrade my Activity Point Level?

Your AP Level is based on your total Activity points from current month and last month.

You can gain Activity Points (AP) and upgrade your AP level by:

Using Coins to Join Contests:
Join a contest with 1 coin = Earn 1 AP.
Note: Any canceled contests will not be counted as AP.

Your current AP includes points earned in this month and the entire last month.

If I use a coupon to join a contest, can I still get Activity Points?

Yes. You’ll earn AP Points based on the actual amount you pay, even if you use a coupon.

For example:

•  Contest entry = 100 Coins
•  You use an 80% off coupon → you pay 80 Coins
•  You get 80 points (since 1 Coin = 1 point)

What is coupon?

Coupons can allow players to offset the coin entry fee to join a coin contest.

How to get a coupon?

Only Honor Players can receive coupons.

If you earn the Honor Player title, you'll get three 50% off coupons for Coin entry fees.

How to be an Honor Player?

To earn the Honor Player title, you must:
•  Have a team with the highest monthly points in either basketball or football
•  Join at least 15 Coin contests

🏆 Rewards for Honor Player:
•  ₱5,000 Winnings
•  Three 50% off coupons for Coin entry feesYou can learn more by checking this page:https://www.playdailyfantasy.com/event/honorplayer

When will I receive my Winnings after the contest ends?  

Winnings are usually calculated and distributed within 5–30 minutes after the match ends.

In most cases, you will receive rewards within 10 minutes.

You can check your reward history by tapping “Winnings” on the Me page.

Can I set up notifications for upcoming matches?

Yes. You can tap the bell icon on the contest card to set up match alerts.

You’ll be notified when the match is about to start.

How to check my Activity Point Level?

You can view your AP Level here.

How to invite my friends to play Daily Fantasy?

Here’s the way you can invite your friends:

1. Go to the “Me” page.
2. Click “Invitation Program”.
3. Click the arrow button to copy your invitation code.
4. Share the code with your friends.